Berrywell Support

Photo-first calorie and weight tracking for iOS.

Contact us

Email [email protected]. We read everything and usually reply within two business days. Telling us your iOS version and what you were doing when something went wrong helps a lot.

Common questions

The calories from a meal photo look wrong.

Open the meal and tap "Fix it" to correct the food, the portion, or the numbers. Your correction is what gets saved.

My weight chart jumps around.

Day-to-day weight moves with water and food in transit. Berrywell draws a smoothed trend line over your weigh-ins, and that trend is the number to judge yourself by.

Steps or weight are not syncing.

Check that Berrywell still has permission in the iOS Settings app under Privacy & Security, then Health, then Berrywell. Turn the relevant categories back on and pull down on the Home screen to refresh.

I want to change my goal or timeline.

Go to the You tab and tap Edit next to "Your plan". Berrywell recalculates your daily calorie and protein targets straight away.

How do I delete my account?

Email [email protected] from the address on your account and we will permanently delete your profile, meals, meal photos, and weight history. Deletion is not reversible.